Customer Guide
We would like to start by saying Thank You for entrusting RoofRite Services, INC. with the important task of replacing the roof or siding on your home. In an effort to keep you fully informed throughout the project, we have created this Customer Guide to help answer any questions that may arise before, during, and after your project.
First Steps
Once you have completed the signature process and we have received a deposit, your project will be placed in our scheduling queue. Generally, jobs are scheduled in the order that they are placed into the queue.
At this time we ask that you provide us with the following:
- Dates to avoid when scheduling
- Shingle color choice – Our roofing company in Salem uses Malarkey Brand Shingles due to their quality of product https://malarkeyroofing.com/shingle-color-selector?product=51&category=2 (HIGHLANDER ONLY)
- Parking situation – Will we need street parking permits?
If you would like to view shingle color samples in person, you can visit the following suppliers:
Salem Area:
Dallwig Brothers Building Supply Inc.
https://www.dallwigbrothers.com/
8891 Huff Ave NE, Salem, OR 97303
Hours: Mon-Fri 7am-4pm
Portland Metro Area:
Beacon Roofing Supply (Woodfeathers)
https://www.becn.com/
215 16th St, Oregon City, OR 97045
Hours: Mon-Fri 7am-4pm
Beacon Roofing Supply (Allied Building Products)
https://www.becn.com/
11440 SW Tiedeman Ave, Tigard, OR 97223
Hours: Mon-Fri 7am-4pm
Due to unpredictable weather in the Salem, OR area, our roofing company does not schedule jobs for more than two weeks in advance. Once your project has been given a tentative start date, our admin team will notify you via phone and/or email to go over the logistics of the job start. If your scheduled start date arrives and the weather prevents us from starting work, we will plan to start on the next available day the weather permits for tear-off.
Job Start Preparation
While RoofRite in Salem can offer you affordable new roofs and repairs, a home improvement project can still be a stressful time. In an effort to ease any stress, here are a few things to keep in mind when preparing for your project:
- Parking – We will likely be placing a dumpster or dump trailer in your driveway for the duration of the project. If you use your garage for parking, please move your car the night before the job starts to avoid being blocked in.
- Yard and home decor – While we do our best to protect the perimeter of the home with plywood if you have any large yard ornaments such as birdbaths or planters or any hanging items, we recommend moving them away from the house or into the garage to avoid damage from falling debris. ROOFRITE SERVICES INC IS NOT RESPONSIBLE FOR DAMAGE TO ANY ITEMS LEFT HANGING UNDER THE EAVES WHEN THE JOB BEGINS.
- Skylights – Whether we are replacing your skylight or not, it is likely that we will need to remove it at some point during the project. We recommend you move any furniture from below your skylight and place a drop-cloth to protect from any falling debris.
- Wall hangings – Vibrations from nail guns and movement on the roof can cause frames and other wall hangings to come loose. Please be mindful of any unsecured wall hangings when preparing for your project.
- Outdoor pets – It is our standard practice to provide job site cleanup at the end of each workday, and in order for us to provide adequate clean-up and to keep your pets and our crews safe, we ask that you secure your outdoor pets while crews are on-site.
Communication
The Project Manager from our Salem roofing company will plan to be on-site for the job start and will visit the job site at least every other day for the duration of the project. If at any time you have any questions or concerns, you can contact the following people:
Trent Brown, Owner
503-984-0924
Trent.Brown@RoofRiteServices.com
Stephanie Lane, Admin
503-320-0023
Stephanie@RoofRiteServices.com
Job Closing
Our administrative team will contact you on the final day of your project to schedule a final inspection with your project manager. The crew will provide a final, thorough cleanup of the perimeter of the home including running a magnet through the yard to pick up any loose nails or staples. Any dump trailers or portable bathrooms will be removed from the property within 24 hours of job completion. Our company yard sign
will be left on-site until the day of the final inspection.
Upon Final Inspection, you and your project manager will complete a walkthrough to ensure the project was completed as specified in your contract. Final Payment will be due at this time.
Payment is accepted via cash, check debit/credit card, or ACH transfer. A late fee of $100 will be assessed on any invoice not paid within 7 DAYS of the due date, and 10% every 30 DAYS thereafter until payment is received.
Our roofing company in Salem will register your Shingle Warranty within 3 business days after the job has been paid in full.
Referrals
To show our appreciation to our customers for sharing our business with friends & family, we will send an Amazon gift card to any referral that results in an approved and completed job.
RoofRite Services Inc. is a Family Owned, Licensed, Bonded & Insured Roofing & Siding contractor based out of Keizer, Oregon.
Our Family Appreciates Your Business!
Let’s Get Started!
